Our refund policy has been devised to define the situations under which Enatyam will provide a refund, the procedure for claiming a refund and the responsibility of Enatyam in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
Coverage & Scope
- Our refund policy covers the refunds by Enatyam and/or a website owned and managed by Enatyam.
- This policy does not have any application for companies which are not owned or controlled by Enatyam or for persons not employed or managed by Enatyam. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Enatyam website link.
Filing a Complaint
- At Enatyam we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
- Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at email@example.com for a final dialogue prior to requesting a refund.
- Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At enatyam every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed.
- Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 7 working days.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Processing of Refunds
The refunds will be processed and mailed within 7 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at firstname.lastname@example.org